If you have purchased one of our PSD templates and you are experiencing a technical issue with the item we recommend that you google the issue / popup within photoshop before contacting our team. PhotoShop is a readily supported platform and more often than not, there is an answer online and the issue is usually something small. 

If, however, you find you are having an issue with the particular download – please get in touch with our support team and we can do our best to assist you. 

Unfortunately, due to the nature of the product (being a digital download) we are unable to offer any form of a refund. This may include, but is not limited to: item not being as expected, slow download speed, identified fraudulent activities.